Limits are applicable to sending transactions only, not to receiving funds/transactions via Zelle®.

• Transaction - the maximum dollar amount a user may send in a single transaction
• Daily – the maximum amount a user may send from 12AM to 11:59PM in the FI’s time zone. This is cumulative of all transactions across all enrolled accounts. The daily limit must be equal to or greater than the transaction limit, or transactions will fail due to the transaction level limit.
• Weekly - the maximum amount a user may send in a rolling 7-day period - cumulative of all transactions across all enrolled accounts (from midnight of the current day). Must be equal to or greater than the transaction and daily limits, or transactions will fail due to the transaction or daily limit.
• Monthly - the maximum amount a user may send in a rolling 30-day period - cumulative of all transactions across all enrolled accounts for the last 30 calendar days (from midnight of the current day).
• Transactions to first time recipients limited to $100
• Transactions to recipients with Zelle at a financial institution (not stand-alone app)

Dollar Amount Limits

Transaction	Daily	Weekly	Monthly (4 weeks)
$500	$500	$1,000	$4,000

 

Daily limit checks against payments since midnight of the current day

Weekly limit checks against payments over the past 7 days

Monthly limit checks against payments over the past 30 days

Messaging on Limits

Below are the messages that will be received when a user exceeds a payment amount or velocity limit. These messages will be displayed to the user at the time of the attempted transaction.

Exceed Payment Limits: Cannot Send. You’ve exceeded your amount limit.

Exceed Velocity Limit: Cannot Send. You’ve exceeded your payments limit.

If the transaction breaks a transaction rule, they will receive the below message:

There was a problem. There is an issue with your payment. Please contact the support team.

If you receive this message, please message us via Banno messaging.